Refund policy

RETURN AND REFUND POLICY

Because our products are made to order, we do not accept general returns or exchanges for incorrect size or color selections, changes of mind, or buyer’s remorse. Please review the product description and size chart carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery at inkspirefaith@gmail.com.

Include:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the packaging, when applicable

After reviewing the information, we will provide instructions and, when approved, arrange an appropriate replacement or refund. Do not return an item to the address printed on the package. Items returned without authorization may not be accepted.

PERSONALIZED PRODUCTS

Personalized and customized products cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or incorrect due to a production error. Customers are responsible for reviewing names, dates, sizes, colors, and other personalized information before submitting an order.

ORDER CHANGES AND CANCELLATIONS

Orders enter production quickly. Contact us immediately if you need to request a change or cancellation. Changes and cancellations are not guaranteed once production has started.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address. If an order has already entered production or shipped, we may be unable to change the address. Additional production or shipping charges may apply when an order must be replaced or reshipped because incorrect information was provided.

Questions about your order or this policy may be sent to inkspirefaith@gmail.com.